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Prohibited goods and goods exempt from compensation.

Prohibited items


It is not possible to use any of our services to transport the following goods or goods or contents similar to those listed below.

If you are unsure whether the prohibition or restriction applies to an item that you want sent, you should contact us before you buy and have an item sent to your virtual address.

If you do not check in advance and let an item from the list below be sent to your virtual address, this item will be returned to the sender at your expense, or destroyed, as we deem fit.

Anyone letting an item from the list below be sent to their virtual address will be in gross breach of our business terms, in which case we reserve the right to cancel your account on our website.

It is your responsibility to make sure that goods you have sent to your virtual address are not included in the list below, or whether it is prohibited to import the goods to your country. In general, the free movement of goods applies within the countries of the European Union, but there are exceptions, and so here also it is your responsibility to make sure you are not violating any laws of your country when importing the goods.

We reserve the right to reject also goods that are not included in the list below, but which if shipped could threaten the health and safety of the public, our employees or customers.


  • aerosol cans - not applicable to Dolphi Transport
  • after shave lotion - not applicable to Dolphi Transport
  • airbag modules - not applicable to Dolphi Transport
  • alcoholic beverages
  • any item includes petrol, oil, liquid, gas or smoke
  • biological samples
  • car Battery - not applicable to Dolphi Transport
  • cash, credit cards, debit cards
  • chainsaw - not applicable to Dolphi Transport
  • chemicals
  • cheques
  • cigarettes and Tobacco
  • controlled drugs and narcotics
  • dangerous goods as defined by ICAO - International Civil Aviation Organization - not applicable to Dolphi Transport
  • dirt
  • dry ice
  • explosives
  • fake currency
  • filling into weapons
  • fire extinguishers
  • fish (live or dead)
  • fragrance - not applicable to Dolphi Transport
  • human remains
  • infectious substances
  • knife, sword or anything that has a blade longer than 3.5 cm
  • liquid
  • lithium ion batteries and lithium polymer, new and used unless it is not directly available in electronic devices - not applicable to Dolphi Transport
  • lottery tickets
  • matches
  • meat and other products containing meat
  • medicines (including those without a prescription)
  • nail polish - not applicable to Dolphi Transport
  • obscene publications and pornography as it is defined in the Criminal Justice and Immigration Act 2008 and the Criminal Justice Act 1988
  • oil
  • paint - not applicable to Dolphi Transport
  • passports and other travel or identity documents
  • perishable foods and goods
  • pesticides
  • plants
  • postage stamps and other valuables
  • precious metals and stones
  • products containing asbestos
  • radioactive material
  • replica guns
  • seat belt pretensioners in vehicles - not applicable to Dolphi Transport
  • sinks - not applicable to Dolphi Transport
  • sofas - not applicable to Dolphi Transport
  • steering wheel on the vehicle - not applicable to Dolphi Transport
  • substances causing corrosion
  • the animals in any form (living or dead)
  • the vehicle hood - not applicable to Dolphi Transport
  • toilets - not applicable to Dolphi Transport
  • toner for printers - not applicable to Dolphi Transport
  • use alkaline, NiCd or NiMH batteries - not applicable to Dolphi Transport
  • weapon
  • windscreen on a vehicle


Goods exempt from compensation claims


The following items, or items or content similar to those listed below, may only be shipped under the condition that no compensation will be paid for the goods in the event of a loss event.

Anyone sending any of the goods listed below does so at their own risk.


  • a watch
  • binoculars
  • cameras
  • cameras, lenses for cameras, photographic lighting
  • ceramics
  • chandelier or other lamps
  • chinese porcelain
  • computer monitors
  • computers
  • crockery
  • crystal
  • fish tanks
  • fishing rods
  • floor and wall tiles
  • fragile items (all)
  • framed pictures
  • framed pictures and paintings
  • furniture unless it is dismantled and packed in a carton
  • glass and glassware, or containing glass
  • headlights for vehicles
  • jewelery
  • laptops, notebooks, tablets
  • light bulbs
  • marble
  • microscopes
  • microwave ovens
  • mirrors
  • mobile phones, smartphones
  • paintings
  • projectors
  • roof windows
  • rubbish bin
  • scanners
  • shower enclosures
  • SIM cards
  • spectacles
  • televisions and screens - LCD, plasma, LED, LCD, TFT
  • tickets
  • vases
  • white goods (refrigerators, ovens, freezers, hoods, etc.)
  • window frames
  • windows and doors with glass panes


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